// S&S CAR AND VAN RECOVERY 24/7
Our Terms & Conditions
1. Deposits and Cancellations
- All deposits paid are non-refundable once the driver is en route or has arrived at the pickup location.
- If the job cannot be completed due to incorrect vehicle information provided by the customer, the deposit will be forfeited.
2. Liability for Vehicle Recovery
- S&S is not liable for any damage that may occur while recovering a vehicle stuck in a ditch, bushes, or any other off-road condition.
- Customers requesting recovery services acknowledge the inherent risks involved.
3. Transporting Lowered Cars & Vehicles
- Lowered vehicles or those with aftermarket body kits require special trucks for safe transport.
- It is the customer’s responsibility to inform us in advance. Failure to do so means we will not be liable for any damage incurred during transport.
4. Pre-Towing Vehicle Inspection
- Customers are strongly advised to take pictures of their vehicle before towing.
- This will serve as documentation in case of any disputes regarding damages.
5. Vehicle Condition & Additional Charges
- The vehicle’s condition must be accurately described at the time of booking.
- If the actual condition differs from what was provided, additional charges may apply.
- If we are unable to proceed due to undisclosed vehicle issues, the deposit will be lost.
6. Storage Fees
- Vehicles left at our storage facility will incur a £30 per day storage fee until collected.
- Storage charges begin 24 hours after the vehicle has been towed unless otherwise agreed.
7. Use of Independent Contractors
- We may engage self-employed drivers and independent contractors to complete jobs.
- These contractors carry their own insurance, and any damage caused during transport must be claimed directly against them.
- S&S Car and Van Recovery 24/7 Limited is not responsible for damages caused by third-party contractors.
8. Estimated Time of Arrival (ETA)
- Provided ETAs are only estimates and may vary due to traffic, weather, and unforeseen delays.
- We are not responsible for any inconvenience caused by delays.
9. Payment Policy
- Payment is due in full before drop-off.
- Failure to make payment may result in the vehicle being held until payment is received.
10. Private Property Towing
- Tows from private property require authorization from the property owner or manager.
- We will not remove a vehicle from private property without proper consent.
11. Reporting Damage & Claims Process
- Any damage claims must be reported immediately or within 24 hours of vehicle drop-off.
- Claims will be assessed, and liability will be determined based on available evidence.
12. Exotic & Expensive Vehicles
- Customers must provide prior notice if the vehicle is exotic, luxury, or high-value.
- Special arrangements may be required to ensure safe transport.
13. Policy Updates
- S&S Car and Van Recovery 24/7 Limited reserves the right to update these terms at any time without prior notice.
- Customers are encouraged to review the terms periodically.
By using our towing and transportation services, you agree to the above terms and conditions.
For any questions or concerns, please contact: